Table of content
- Bonuses and promotions
- Odds and betting selection
- Customer Support
Located in Malta, Betway Limited also receives a gambling licenses through the Malta Gaming Authority. Additionally, the operator is licensed through the UKGC, Sweden, Denmark and various other gambling jurisdictions around Europe.
As such, Betway is certainly securely licensed.
On AskGamblers, they receive a middling rating and player reviews vary widely in terms of satisfaction. Some are really happy here whilst others are not. That’s not unusual and the norm for most bookmakers and online casinos.
We were happy with the fact that Betway has managed to resolve all outstanding customer complaints on the site, which is especially noteworthy since the operator has had a bit of a history of simply leaving unresolved customer complaints.
In the past, there have been numerous reports that Betway had little to no regard for complaining customers, though there have never been serious infractions, which the UKGC may have penalised.
As such, we are satisfied that Betway is a trustworthy operator.
Bonuses and promotions
There is no shortage of bonus offers at Betway. New players can claim a €10 free bet upon registering and making their first deposit of at least €10. You need to then place a bet of at least €10 on odds of 1.75 or higher and get your free bet in return. This offer is only valid for deposits made via debit cards or PayPal.
Beyond that, you just need to click on “Promotions” to find everything else that Betway currently offers, sorted into sports, casino and vegas offers. Here you will find various sport bets for a range of sports as well as casino and live casino bets.
Whilst the variety of offers is generally quite good, you may not always feel that you get what you are most interested in. For instance, at the time of our review, there were four horse racing bets but none for football.
Bonus conditions also vary widely. Sometimes you can expect to just wager your deposit once and be done with it, other times (especially with casino promotions), you need to wager your deposit 50x. Also, there are almost always restrictions as to which deposit methods are eligible for those promotions, so be sure to check the terms and conditions carefully.
Odds and betting selection
Football is one of the featured sports at Betway, which means you’ll find it easily in the top spot on the homepage with plenty of extra options to make your selections.
You can click on any match either filtering according to league, country, upcoming, live match or more. Then you get your betting options listed, where you can select among the following main markets:
- 1st Goal
- Both Teams to Score
- Match Winner
- Double Chance
- Correct Score
- Half time/Full time
And much more. You can select single or combination bets, use the bet builder and bet on a range that is barely matched anywhere else.
Even for smaller matches of unknown teams the variety of available markets is impressive. Add to that extremely competitive odds and you have enough reasons to choose Betway as your preferred bookmaker.
It’s easy to add bets to your betslip, opt for a cash out or use the bet builder to enhance your betting experience.
Finding out more about banking at Betway involves either getting in touch with customer service to bug them about all their deposit and withdrawal options, or to simply open up an account here and visiting the cashier to find out which deposit methods are available and transaction limits, etc. Unfortunately, Betway does not offer a separate banking page where all that information could be found easily.
Instead, you can visit the help section by clicking on “Contact Us”, which opens a separate tab and gives you access to their FAQ section as well. Some questions regarding deposits and withdrawals are answered here, but many remain open.
We do know, of course, that Betway offers deposit methods such as credit cards, e-Wallets (they are among the few to accept PayPal deposits), prepaid cards and direct banking options. They have even made a little video explaining how to make a deposit at Betway, but we would still have preferred a simple list or table to give us an overview.
The good news is that Betway doesn’t seem to impose a withdrawal limit. Whilst there are always transaction limits depending on your withdrawal method, there does not seem to be a limit as to how much you are able to withdraw per day, week or month.
Finally, be sure to have your ID verified after you have registered at Betway. They do advise that they aim to do so automatically once you have registered, but additional documents may be required. A handy link is available on the homepage, though you can also email in your documents.
Customer Service – 2/5
Betway seems to be another such site that makes contacting the customer service team unnecessarily difficult. Why not have a simple link with email or support addresses, a phone number or an easily accessible live chat button?
Why do they instead provide a help section with an option to “Contact Us” and then need to explain in a lengthy way how to contact them?
The whole thing goes like this: you browse the FAQ section according to the topic you are interested in and read through the articles provided, if you didn’t find what you were looking for, you click on ‘no’ when asked if that article was helpful.
From there you can click on the link to contact the customer service team. And then you get to access a live chat link to discuss your problems or queries with the customer service team directly.
At this point, it doesn’t even matter how friendly, engaging or helpful the staff may be. This is just not a helpful way to contact the customer service team and really needs to be made more accessible.
Software – 4/5
Betway is widely considered to provide an excellent website with easy navigation, an intuitive user interface and attractive design.
And it is all that. It’s not the most modern website or flashiest software, but its functionality is excellent. The design is easy on the eyes and not overwhelming to new punters.
The site loads quickly and whilst you may have to click your way through to your betting selection, you will ultimately find everything you could be searching for (possible exceptions are noted above).
The mobile page is just as pleasant and Betway also provides a separate app to download for Android and iOS devices. That makes mobile betting in particular a breeze, which is appreciated by everyone who likes to be able to check their bet slip on the go or cash out a bet at any time.
Betway is not quite a full-service gambling provider, but they have more to offer than their sportsbook. There is also a casino, a live casino and a vegas section, which also provides access to many casino games.
They are missing a poker network or extra bingo games, but overall, their casino is well worth a visit and the many promotions are certainly interesting to those chasing for a little extra.
Especially noteworthy is Betway’s strong focus on eSports, which also gets a separate section. Anyone with a keen interest in eSports betting should check Betway out. If you are just starting to get into it, you can also peruse their blog and plenty of additional information about eSports betting.
Betway has grown over the years into one of the best sports betting sites out there. Whilst we haven’t mentioned it specifically, Betway is favoured among punters for their excellent in-play betting options, which are available for football betting as well. Whilst the bookmaker is not quite as great when it comes to live streaming as some of their competitors, their in-play betting options are indeed better than those of many others.
The bookmaker goes from strength to strength and still manages to improve their services and garner a great reputation along the way. The areas where Betway needs further improvement are few and whilst not exactly negligible, they shouldn’t keep you from checking this sportsbook out.